FREQUENTLY ASKED QUESTIONS

ABOUT US

WHAT IS FREEMIND CONSUMER PRODUCTS?

FreeMind Consumer Products is a family-owned and operated soap brand. We are proud to offer high-quality, healthy liquid hand soaps to consumers.

WHAT IS THE INSPIRATION FOR THE NAME FREEMIND?

The name FreeMind is derived from two values held closely by our founders – personal freedom and independent thinking. FreeMind represents challenging the status quo and standing against mainstream narratives. Join us in replacing conformity with creativity, starting with everyday essentials!

ARE YOU ON SOCIAL MEDIA?

Yes! You can find us on Instagram and TikTok under the username @freemindcp. Our social links are easily available in the footer of our website.

WHERE ARE YOU LOCATED?

Our products are stored and fulfilled from Shirley, NY!

HOW CAN I GET IN TOUCH WITH YOU?

We love to hear from our customers! You can reach us by DM on Instagram (@freemindcp), or by emailing dan@freemindcp.com 😊

HAND SOAP

WHY DO PEOPLE LOVE OUR HAND SOAPS?

Our hand soaps embody a unique combination of cleanliness and health. Formulated with care for the consumer, our soaps are thoughtfully designed without dyes, synthetic fragrances, PEGs, SLS, phenoxyethanol, parabens, and phthalates. Plus, our bottles are eye-catchingly aesthetic for your everyday use in the kitchen and bathroom! :)

WHAT INGREDIENTS SHOULD I AVOID IN HAND SOAP?

There are many cheap ingredients that you should avoid in a hand soap. Unfortunately, many brands today still use a combination of these ingredients in their products due to the lower manufacturing costs. The most commonly-used avoidable ingredients are dyes and synthetic fragrances (called "Fragrance" on ingredient lists). You can learn which are the most important ingredients to avoid on our INGREDIENTS page!

HOW ARE YOUR HAND SOAPS SCENTED?

Our base formula, the Fragrance-Free hand soap, does not have any added scent. Our Lavender and Eucalyptus soaps are scented using essential oils – natural fragrances – only, and smell quite nice! We recommend avoiding any products that have "Fragrance" in the ingredient list since this is an unregulated term that could contain harmful byproducts.

WHAT DOES YOUR HAND SOAP FEEL LIKE?

Our hand soaps are smooth and refreshing! We use naturally-occurring humectants and emollients to retain moisture on your skin and prevent the drying effect that other products may have. Notably, our hand soaps do not contain any harmful foaming agents (such as SLS), so you can rest assured that the suds produced by using our soap are actually cleaning your hands.

HOW LONG DO YOUR HAND SOAPS LAST?

Hand soaps generally don't have a hard expiration date like a gallon of milk does. This is because, assuming the soap bottle remains unopened, the individual ingredients in a hand soap do not "go bad", especially when paired with a preservative (don't worry, FreeMind doesn't use any of the bad preservatives). However, it is possible that the essential oils used for scent in our products become less potent over time.

WHY DOES YOUR HAND SOAP HAVE PRESERVATIVES IN IT?

Nearly all water-based products, such as our hand soaps, need preservatives to protect against bacterial and microbial growth. This is because water is the main source of proliferation of many microbes.

IS IT POSSIBLE FOR WATER AND OIL-BASED INGREDIENTS TO SEPARATE?

Yes; however, this doesn't impact the efficacy of the product. Although we use Sorbitan Oleate Decylglucoside Crosspolymer (a natural ingredient) as an emulsifier in our hand soaps, a liquid left still over a prolonged period of time can show signs of separation between water and oils. If this happens, just give the bottle a good shake and you are good to go!

WHERE ARE YOUR SOAPS MADE?

Our soaps are proudly made in Florida, USA with raw materials sourced only from domestic suppliers! Go USA! :)

HOW CAN I LEARN MORE ABOUT HAND SOAPS?

Check out our INGREDIENTS page, which highlights the typical hand soap ingredients we thoughtfully removed from our soaps (hint: "the bad stuff"). The page also describes the components of a liquid hand soap (e.g., Surfactants, Emulsifiers, etc.) and what each's purpose is.

ORDERS

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, as well as PayPal, Venmo, Shop Pay, Apple Pay, Google Pay, and Meta Pay.

WHERE DO YOU SHIP TO?

We currently ship to the 48 states in the contiguous USA, as well as all APO addresses.

DO YOU OFFER DISCOUNTS? (THE ANSWER IS YES - CLICK TO SEE DETAILS)

We love discounts as much as you do! We currently offer a one-time, 20% discount for all customers who follow us on Instagram @freemindcp and tag us in a post, reel, or story that includes our products! :)

HOW CAN I ENTER A DISCOUNT CODE?

Simply enter your discount code at checkout and it will be applied to your order! :)

DO YOU OFFER RETURNS?

For our hand soap products, we do cannot offer returns at this time unless your order was damaged during shipping. For our apparel, we have a 30-day return policy. Returns that are accepted are eligible for refund to your original payment method or exchange for a similar product (e.g., different size). To learn more, please read our REFUND POLICY

SHIPPING

HOW CAN I TRACK MY SHIPMENT?

You will receive a confirmation email with a tracking link once your order has been shipped.

WHEN DO YOU SHIP?

We strive to process all orders within 3 business days (Monday to Friday, excluding holidays) after receiving payment, yet many orders ship within 24 hours. Please allow additional time during peak seasons or promotional events.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Nearly all orders are delivered within 1-8 business days after the order has been shipped. Although this is rare, an unexpected delay could cause your order to arrive later than expected.

WHAT SHIPPING SERVICES DO YOU USE?

We use USPS and UPS for all shipments.

WHAT SHIPPING RATES CAN I EXPECT AT CHECKOUT?

For all orders $50+, we offer free shipping! For orders under $50, shipping rates are calculated at checkout based on shipment location. Unlike other companies that offer flat rate shipping, we don't upcharge on shipping costs. You only pay the amount we pay to our shipping partners! :)

During certain promotional periods, we may offer shipping for a nominal fee (e.g., $5) for orders that do no qualify for free shipping.

GIFT CARDS

HOW CAN I PURCHASE A GIFT CARD?

You can view and purchase our gift cards on our GIFT page. We sell gift cards in denominations of $10, $25, $50, and $100.

CAN I PURCHASE A GIFT CARD FOR SOMEONE ELSE?

Definitely! To purchase a gift card for someone else, such as for a gift, just check the box for "I want to send this as a gift" when adding the gift card to your cart.

DO GIFT CARDS EXPIRE?

Nope :) Gift cards do not expire.

HOW CAN I USE A GIFT CARD?

Simply enter your digital gift card's generated code at checkout to activate and use your gift card! If you experience any issues with a gift card, please contact dan@freemindcp.com for assistance.

BUSINESS INQUIRIES

DO YOU OFFER WHOLESALE PRICING?

Yes, we do! We offer wholesale pricing for businesses that are looking to order either large quantities or smaller quantities on a frequent basis. We are happy to work with you to achieve the goals of both your business and FreeMind Consumer Products.

WHAT IS YOUR MINIMUM ORDER QUANTITY (MOQ) FOR WHOLESALE ORDERS?

Wholesale minimum order quantities begin at 23 identical units. Please reach out to dan@freemindcp.com for more information.

HOW CAN I GET YOUR PRODUCTS IN MY RETAIL STORE?

If the partnership makes sense, we would love to work with you to offer our products to your customers. Before partnering, however, we ensure that the retailer of our products understands our product well and generally aligns with the values of our company. To initiate a conversation, please email dan@freemindcp.com with details on your business and how you are looking to partner!

CAN I PURCHASE FREEMIND SOAP FOR USE AT MY BUSINESS?

Definitely! Whether you own a restaurant, salon, or anything in between, we would love to become your supplier of choice for hand soap.

Bonus! Businesses that meet our MOQ are eligible for wholesale pricing on orders.

COMPANY POLICIES

WHERE CAN I FIND YOUR REFUND POLICY?

Please click the following link for our Refund Policy: REFUND POLICY

WHERE CAN I FIND YOUR PRIVACY POLICY?

Please click the following link for our Privacy Policy: PRIVACY POLICY

WHERE CAN I FIND YOUR SHIPPING POLICY?

Please click the following link for our Shipping Policy: SHIPPING POLICY

WHERE CAN I FIND YOUR TERMS OF SERVICE?

Please click the following link for our Terms of Service: TERMS OF SERVICE